Dont feel the need for informing client re charges

Recently Nedbank neglected to take my instructions and left me hanging for about 3/4 months<br> Eventually a person by the name of Jarred said he would correct the situation.<br> He did and he app**** an amount of interest for the mistake.<br> THE ONLY THING IS HE DID NOT PROVE THE AMOUNT CREDITED TO MY ACCOUNT. I FIND THIS<br> COMPLETELY ARROGANT. SURELY A BANK OF SUBSTANCE IS OBLIGED TO QUANTIFY INTEREST AND NOT JUST DO AS THEY LIKE.<br> SECONDLY I AM NOW BEING CHARGED AN AMOUNT OF R17.00 EVERY MONTH - NO BODY CONTACTED ME AS TO WHY? I will and am looking for alternatives to NEDBANK just have not had the time yet.