Don't ever get a personal loan with Nedbank

I had a personal loan with Nedbank which I tried to settle. I requested the settlement letter then had to speak to 4 different consultants to find out into which account to pay the settlement amount. After paying the settlement amount I requested a paid-up letter per email. The email inbox was full and I finally managed to get the email through which went unanswered (even to this day). When I phoned to request a paid-up letter there was still an outstanding amount to which no one could answer as to why the account was not completely settled. A consultant advised me to email my query with a reference number. This email also went unanswered. I phoned again just to find out that in the meantime Nedbank went ahead and charged insurance and admin fees taking the settling of the account even harder in a time where banks are suppose to look out for their customers. I am extremely disappointed with how this has been handled and in the customer service of Nedbank.