Don't choose Nedbank

Our company has a business account with Nedbank. We have been the victim of ***** where our invoice and bank confirmation letter was intercepted by another Nedbank client and our money ******. After reporting this to the bank's ***** department we received barely any response. We also reported it to our business banker who undertook to help but later on just ignored us. After three months of begging for a response we received a generic email stating that we have been the victim of phishing and the bank is not liable and that the *****ster's account does not hold any funds. This was a lie as we know for a fact that the funds were available when we reported the matter. They could have done so much more to assist us in limiting our damages but chose to just deny liability and ignore their clients.