DON'T BANK WITH NEDBANK. THEY ARE NEGLIGENT

I have a homeloan with nedbank and was reduced to begging them 4 my money after they deducted payment twice in one day even though I was not in areas. My bond repayments were up to date but they deducted twice from my bank account,on the 31st of January 2025. On the 3rd of February 2025 I called their 11h35 I called their home loan division and was taken from pillar to post with nobody helping and all of them claiming not to be able to help refund the extra money taken. No reference as the home loan division doesn't make them. After speaking to 5 people who could not help and 45min on the line the lady said she will discuss the case with her supervisor and call me back. Am still waiting. Imagine debit orders not going through cause there's no money and extra charges billed on me for them. The extra financial burden due to someone's negligence.