Don't bank with Nedbank

Here’s a polished and professional version of your complaint that retains your frustration but communicates it clearly and constructively:

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Don’t bank with Nedbank. I’ve been a loyal Nedbank customer for 35 years, but the service has become increasingly frustrating—and today was the final straw.

While trying to make a simple transfer using the Money App, I was suddenly required to verify my identity via camera—a new and unnecessary hurdle. As expected, the verification failed, and I was then told I needed to either visit a branch or call the helpline to complete the transaction.

I’ve now been on hold for over 10 minutes.

What used to be basic, everyday banking has become an ordeal. The technology is unreliable, and the support is slow. It’s deeply disappointing that after decades with this bank, simple transactions have become so difficult.