Don’t bank with Nedbank

Worse service ever!! Made use of the Nedbank Mobi money system on Friday, there systems have been down, and the customer care response is to ‘Keep Trying’ Today being Monday, with there systems being back only, the new excuse is that my funds are no longer available and nobody can confirm if the funds have been used / transferred or active. I am now being told I should wait till Wednesday for a manager to contact me as nobody is available to assist with my complaint. Thank you Nedbank, guess my net worth does not require urgency.

I have been with Nedbank since 2007. Well no more. Nedbank markets use the app and avoid coming into a bank to stop the spread of Covid-19.

Nedbank is the worst bank to deal with during a pandemic. Dealt with 4 agents and one customer service agent who kept me on hold and then dropped the call.