Don't Bank with Nedbank.

I reported ***** on my Credit Card on the 25th October 2021. I then phoned their ***** line and was told the turnaround time was 7 to 45 days. I have emailed Nedbank twice with no luck. Today I received an sms saying I need to make a payment. I phoned Nedbank to explain, after being put throught to 5 different people and phoning numbers given by the last person, this number just rings twice and goes dead. Nedbank does not value it's small customers. I have been with Nedbank since it was the Permanent Bank and am disgusted by the customer service.