Don't trust ATM's.

<p>I bank with Nedbank and went to one of their ATM's to draw money. The ATM never dispensed the cash however the money was deducted from my account.</p> <p> </p> <p>I logged a query with the bank and was given a reference number ( ********** 1) and told that the query would take up to six days to resolve so I left it at that. After not hearing from them for 10 days I called them and was told that the ATM had balanced and I would not be receiving a refund. They then helpfully said that I should get an affidavit from the police and go and fill out forms at a branch.</p> <p> </p> <p>I don't see why I should do that to get them to investigate why their own ATM did not dispense the money, also the ATM could not have balanced as I know for a fact that I never received my money.</p>