DON'T MAKE THINGS HAPPEN

<p>So once again I walked in the Nedbank Mutual Park Branch this week to ensure that my credit card was linked to my banking profile as I needed to make my final deposit for an OVERSEAS TRIP that day. The consultant reassured me that everything was in order but when I tried to make the payment I discovered that the credit card was still not linked and at this time the bank was closed and nothing could be done!</p> <p>Now let me take you back a month earlier when I went to the same branch to apply for a personal loan the consultant said she was a bit busy and would do it later that day. SHE DIDNT, AND SHE WAS OFF THE NEXT DAY without even starting on my application.</p> <p>I joined NEDBANK earlier this year(with much regret) and even though they said it would be hassle free as they would move my debit orders they did not. The insurance I have with them was apparently hard to trace and not a single consultant knew how to change it. As a result for months I had to maintain two bank accounts so NEDBANK DEBIT ORDERS COULD RUN OFF MY PREVIOUS BANK ACCOUNT while all other debit orders ran off my NEDBANK account.</p> <p>Everytime I have walked into the Mutual Park Branch something goes terribly wrong, My needs and expectations are never met.</p> <p> </p> <p>Although Yolanda ( the branch manger who I know by name and whose direct contact details I have due to numerous problems) does apologies that is no longer good enough.</p> <p> </p> <p>There needs to be consequences!!!</p> <p> </p> <p>At no point did you offer to pay for my bank charges since your delay meant I had to maintain two bank accounts. At no point did you offer to reimburse me for all the calls I made to your call centre or service providers regarding debit orders that you had to change. At no point did you offer to cover the cost it took for me to drive to another Branch on several occassions because your staff was unwilling to help me.</p> <p> </p> <p>So I suggest for the disgusting service tha I again expereinced you pay for my trip. You have access to my profile you saw the amount that left my accounts.</p> <p>I am a young proffessional and I bring you lots of business. I took my first product out with you nearly 5 years ago and I will be paying my home loan off for 20+ years.</p> <p> </p> <p>I bank with you, I have credit cards and savings accounts with you, insurances are with you.</p> <p> </p> <p>If you want my busines prove it. Its time you felt the effect of how terrible you service is.</p> <p> </p> <p>AND I DONT WANT A CALL FROM ANOTHER PERSON AT MUTAL PARK BRANCH.</p>