Don't know your own products? VERY frustrating!!!

On the 15th of September 2015 at 14:13 I called Nedbank's General Enquiries number to inform them that I was planning on taking a 4 week break in March 2016 and would like to find out about prearranging a payment holiday of sorts on our Bond payments, to help us save some money for our trip and alleviate the financial stress of not earning a salary in March (I am a contract employee - no work no pay).<br> My problem comes in when I had to explain this predicament to 3 different people in different departments. All of whom did not seem to care about helping me or suggesting an alternative service or approach. Before the called I read up on Nedbank's website that they do have holiday periods but was told by their Homeloan collections department that there was no such service.<br> Here is the link-<br> [URL Removed]<br> <br> Please could someone from Nedbank who knows the products and cares about customer retention give me a call to alleviate the frustration of one of their loyal customers?<br>