Don't Know Why I still Bank with Nedbank

After waiting on hold to eventually reach a consultant, to ask why my account has been charged when it had clearly shown that the transaction had been declined and therefore should not be charged. <br> <br> Why I have no idea, I still had ample funds in my account and was not close to reaching my credit limit,<br> <br> The consultant then transfers me after I state that I do not want to be transfered, I then am forced to sit through 30 more minutes of excruciating nonsense promotional material telling me how convenient Nedbank is making it for me when clearly they are doing anything but helping me with my banking, and give up on the call, wondering if consultant even transfered me or just put me on hold.<br> <br> So now I have been charged for something that my girlfriend paid for, as well as spend who knows how much on a phone call that did nothing and if they are open, will have to spend my sunday in a branch trying to sort this all out.