Doing your job with a smile is not going the extra

I opened an investment Keyona account, my discussion with the consultant at Randpark ridge nedbank was that I would be called by a financial planner within a day or two. Which was never done. I decided to then withdraw the money seeing that what i wanted was never going to be done, only to be told the 24hour notice is in actual fact not what would apply to me since I am not a nedbank bank account holder. This was news to me, to top it all off, I had to be serviced in Boulders by a rude consultant, who reminded me on more than one occassion how she had right and she would not bend over backwards for me since i do not recognise her rights. This woman has forgetten about her regulatory exam conditions, TCF and all other things she has to comply with when dealling with customers. I would highly recommend you get your branch staff members in order particularly Boulders Midrand, I am not a client of Nedbank for this same reason. BAD ATTITUDE, DEALING WITH PEOPLE WHO FEEL SINCE I AM BLACK THEY CAN ASSUME I DO NOT KNOW WHAT IS RIGHT AND WRONG. I don't expect you guys to treat me like royalty, respect and intergrity is things you should actulally practice as a business.