does not want to assist

i just called the nedbank call centre and got answered by a lady called nonku i was requesting my credit card to be linked to my app something so simple!!! i dont have time to go to branches as i have a job<br> <br> this lady does security verification's and wastes 10 mins of my time and then tells me i answered incorrectly its my damn account how can i naswer it wrong <br> she then tells me i have to go to a branch<br> <br> before i even got through to her i was transferred twice, and i also asked the lady at the menlyn branch when i received my card a few weeks ago she advised i have to call to get it linked, i cannot and will not take this passing the buc!!! i dont need this