does Nedbank really care about its clients

I am do shocked that after Nedbank made us tub around with my wife for the whole week after we had app**** for a home loan with them. Asking us to amend an offer to purchase and resend it for more than SIX times worse even making us to drive to the seller who stays about an hour from our house to get change of surname document which they said was a problem on our application which twas one of the things they should have picked up at the beginning of our application not a week later they are now coming back and saying they are declining us because of affordability, when did they pick up that we have affordability issues couldn't they have picked this up tight at the beginning of our application and saved us all the misery of wasting so much time on an offer that proved to not be important because we couldn't afford the house anyway according to them guess what spoke to standard bank within an hour their consultant phoned us back did online application within 20 minutes we knew we had found 80% approval from them and we had to send all our documents now for the credit manager to see if we could get 100% only sending documents to them now, Nedbank no more call from their consultant ju