Does Nedbank care about their clients?

10 years ago I lost an entire salary because NetBank decided to put a hold on my account without notifying me after my account was dormant for few months. Back then I spent a whole afternoon at my branch trying to get this sorted since my salary had been transferred from Standard Bank...as usual I was given the phone to talk to call centre and no one could assist me. I left the branch so frustrated I swore to never use the bank again. Recently I felt I should give them a try and app**** for an account online. I got a call telling me that I already had an account and that I should go to the nearest branch (Queensburgh) to have it activated. At the branch the consultant told me all I had to do is deposit fund to cover the arrears and the teller will issue me with a new card. I deposited funds to cover the arrears and when I went back to teller the story changed...I was told there was a hold on the account and as usual they pointed at phone for to speak the call centre. After a whole afternoon on the phone...no one could help me...I was transferred from one department to the next and I had to tell my story over a 100 times somehow no one knew what to do...and I realized why I left the bank at the first place. Later I was told that account was handed over to legal and they gave me another number that no one answers and an email address that no one replies to...it is sad that when you go to your branch no one is able to help they have to direct you to the phone! These companies cant live up to their slogans they throw around on TV. If anyone at Nedbank still cares my number is ********** 575. Acc no: ********** 170.