Does it concern 'Anyone'?!

I simply wanted to deposit our bond money into "their" account, and so my Fiancee' provided me with her bank card, which I've used countless times. The ATM refused the pin and said that I had two more attempts. I've since confirmed with her the pin was unchanged and correct. Second entry rejected, at which point the touch screen asked 'Abort' or 'Try Again'. I selected 'Try Again' at which the ATM informed me that the card had been retained. From the s******ing personal inside the bank I ascertained that though this was a Gold Card with her name printed on the card, she would still need to come into clear the card. Two journey's to the Mall later, and we had to pay three hundred rands for a brand new card with fingerprinting, even though we were initially advised that as the card had her name on it, that was retrievable. Lackluster performance, devil may care attitude, and a touch screen system which is faulty. Today I was particulary busy with business undertakings, and required my managing it for best performance, something which one would hope a bank understands better than most; Having my day randomly sequestered with admin Bull is not appreciated. Having seen the 'No Response from Business' after all the other Nedbank reviews, I'll leave it at that.