Does anyone care or have the s****s at Nedbank

https://www.nedbank.co.za/content/nedbank/desktop/gt/en/business/finance/loans/debtor-management.html

Today was the second time that I went to out local branch to try and find someone to explain to me "Debtor Management" as per website. Day 1 - They refer me to a lady who is clearly clueless of what I was talking about, until I left my phone number so that she can contact me. Even other staff in the branch were not aware of what I was talking about Day 2 - As we all know does Nedbank close at 17h00. I arrived at 16h32. I get told that the lady that I saw the previous day and other bankers already went home. In other words. We are open till 17h00 (T&C apply).

By then 10 more minutes went bye. The I referred back to the website and phoned the phone number found on the website. Of course "please take note all our calls are recorded". I was transferred from one peron to another, from one department to another. I was transferred so many times until I got the message "Good day, you have reached us outside normal office ." and it was 17h03. So another day went by without being one step closer to an answer.

Could this be a message from above saying "Stay away and stay where you are".