Do stuff members get training

Does nedbank train they staff? I went to go do a card replacement for my daughter and I was told It be be free . Today I see Nedbank has deducted 130 for the card on top of that they deducted a fee saying counter fee statement . What the hell is that because I didnt ask for a statement.

Nedbank Being giving me issues for such a long time specially with my 6 year old daughter account . I can't deal anymore

Someone better return that 130 and those 15 fees I don't know anything about.