DO NOT WORK IN CUSTOMER SERVICING IF YOU ARE RUDE

A family member had an account with Nedbank. Unfortunately he fell sick and needed my assistance. Firstly we went into Queensburgh branch for a power of attorney it was signed in the branch by both parties and witnesses and to our knowledge, sent off. 2 months later a statement was needed and I went in to find that the power of attorney was never filed. Thanks to Charmaine at the branch. More annoying is trying to deal with the call centre for personal loan department, they scream at me on the phone and never assist, the account holder was medically boarded and a payment arrangement was set in place by Nedbank every time I phoned I got a different call centre agent with a bad attitude that demanded that the loan needed to be paid in full. Best part is now the account holder has passed away and for 2 weeks i have been trying to get an email address or a contact number to notify them, a very rude man,Tholo said he was home loan department tells me i don't listen and i phoned the wrong number when i tried explaining that i had been put through after calling *** he did not want to hear it! As a bank everyone should help NOT BE RUDE AND DISRESPECTFUL ON NUMEROUS OCCASSIONS!!!