Do not waste your time applying for anything

This bank is for the dogs. Never will I deal with this bank again if I can help it. App**** for credit card, received sms saying approved in principal send the following - id, payslip and bank statements which I did. Then they come back ‘need IT34’ After a lot of effort I send IT34 to confirm income only to be told sorry it can not be approved. Why waist my time requesting documents after sending sms saying approved in principal. Also have all the emails saying only IT34 is required. No other indication was given that application will not be approved, also credit check done on Experian and no issues there.