DO NOT USE NEDBANK

DO NOT USE NEDBANK. Needing aged statements not available on the app I went to a branch in Carnival mall and requested same. Presuming that the document would be a multipage statement for the past 3 years (This would make sense) . At no point was I informed that each statement would be sent per month basis. Even less was I informed of the high charges per statement, had I known I would certainly not have consented to a total of R2600 statement fees. These were then emailed to me and I personally had to print them. After raising the issue with Nedbank and several calls later I was told that Nedbank was willing to take 50percent of the statement price off as I was supposed to be aware of the charges per statement. This after explaining to them that I was NOT aware that they were going to send the statement month by month. They also told me that the person at the counter was not supposed to email me the statements as these had to come from some or other service centre. They also argued the fact that the cashier definitely told me and made me aware of the applicable charges, this is the same cashier they admitted wasn't supposed to give me statements? Not making sense here and this smells of a cover up. Today after Nedbank going completely quiet about the issue for a few day I call the call the call centre and I am told arrogantly that if I do not accept the 50percent discount then the offer is off the table. I have been a Nedbank customer for more than a decade but this is the last straw. It is worth noting here that I was retrenched in 2020 due to the Covid pandemic and not being able to find employment in a struggling economy I am trying to start a business. This money is coming from the bottom line of a business not yet able to turn a proper profit. This was also explained to Nedbank. I cannot fathom how Nedbank proposes to justify that amount of money for less than 5 minutes work for documents that I had to pay to print and then getting the middle finger for it.