CB
Cyril B

1 reviews | Active since Oct 2010

23 Jun 2015, 21:59

DO NOT USE NEDBANK!!!!

As a new Nedbank customer, I am appalled by their putrid service at the N1 city branch as well as their call centre! I've gone into the branch on 3 different occassions and waited in excess of 40 minutes to be assisted each time. Their processes seem to be so manual that the only thing the employees are doing is paper work. I had to change my \in Mali"credit limit from the set R0 (is this a joke???) to have access to send money. I still have not been able to use this facility even though I was told it would be available immediately. I cannot make ANY payments via internet banking OR the Nedbank app. I call the contact centre at 14:30 and speak to a lady named Nuh who cannot give me an email address for the complaints department? I am disgusted by how far behind your technology is"

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Replies (1)
Nedbank
Nedbank's reply24 Jun 2015, 00:37
Official
Hello CyrilB,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team