do not update details

I have been receiving messages stating my account has been paid and to continue payments under debt review .at first i thought this was an error but i called the bank they advise me everything is in order my bond is in advance all is ok. Some months later i received another sms this time i call the bank and they give me a totally different explanation telling me my account is in debt review and theres a court order in place.there were documentation sent to nedbank in February already and to date no one has updated the details and nothing was amended on their side .they are not at all interested in assisting me clear this up and update my profile.to date i have received no correspondence even after emailing them the relevant paper work.very disappointing service received .