DO NOT TAKE OUT A HOME LOAN WITH NEDBANK

1. Shocking and pathetic service, I have given power of attorney of my account to my fiance months ago inside of a Nedbank branch, when she simply wants to change the debit order of our home loan they tell her no sorry they cant / wont help as the account is in my name, what the use of power of attorney then?!

2. I have phoned Nedbank on the 4th of August (Day of my departure to Australia) to change the debit order date to the last day of the month, I was told by the lady that the request has been sent through and the date will be changed end of August.

3. The debit order date has not been changed yet, I have emailed them and contacted them through social media numerous times to assist, but the email addresses provided NEVER responds.

4. This is costing us thousands of rands EVERY month as 'internally affected' on our statements just because nedbank is to pathetic to change a simple debit order.

They are simply not responding to my emails or any of my requests, but they are happy to 'penalise' us monthly due to their own lack of service.