DO NOT get a Homeloan from Nedbank

Do not get a homeloan from Nedbank. Their customer care is completely non-existent, inefficient and incompetant. Left hand has no idea what the other is doing - contradictory advise and more. I recently tried to get a Home loan extension - application took at least 3 hours of my time and about a dozen emails. Nedbank - please DO NOT phone me - your apology will be useless! Rather take feedback and improve - if you care.