Do not care organization

I am still shocked by the level of service experienced from Nedbank especially from the leadership Damian O'Reilly in the homeloan call centre

I called Nedbank on the 15th Aug'23 and spoke to Nomfundo who refused to help me and dropped my call, I then called again after a long wait and spoke to Nokwanda who promised to call back which she never did and today 16th Aug'23 I called again and spoke to Tanya who couldn't assist my parents who are old and not really Techknowledge but you find banks like Nedbank insisting on elders to own smart phones otherwise can't assist.

Damian advised that by all means I can go to Ombudsman which the call was at 11:40 using Tanya's line and he was very arrogant whereby I even made mention that he needed not to be rude nor arrogant as I am only trying to assist my parents who were on conference call but well Damian owns Nedbank hence the attitude which I am glad I am not one of your clients and don't even intend to become one after this experience.

I will email Mike Brown and I am satisfied to engage the Ombudsman office as well as recommended by Damian who do not care or value customers who made the bank.

My parents finished their bond 10yrs ago and their requesting for their title deed which they never recieved after settling and this is the reason for the call in which Damoan and team are refusing to provide assistance.

I am happy to try all avenues in this case should Nedbank refuse to assist if that's the culture within the bank.

My parents are frustrated and following my call trying to intervene it just left me defeated on how Nedbank Homeloans department treats its customers and I am worried about the entire organisation's treatment from staff.

As mentioned, I will also send an email to Mike Brown and Ombudsman as recommended by Damian

Happy for your division to retrieve the call and listen to it because if leadership don't value customers then your junior staff won't even bother to try and that's my observation from the past 2 days trying to get assistance from Nedbank