Do not care about customer requests only their money

<p>During 2016 i did not receive a single statement from Nedbank regarding my home loan ,the only documents received were the usual new installment. January 2017 i wrote a letter to the Home Loan Manager stating my address becuase the only documents received during 2016 were the usual new installment as Nedbank ensure they increase every year the installment even if the Reserve Bank do not increase interest rates Nedbank will find a way to increase it. I asked the manager to send me details of my Home Loan regarding the term still to pay and my monthly real installment as i now guess it, but total ignorance.</p>