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Penny M

1 reviews | Active since Nov 2017

16 Nov 2017, 13:39

DO NOT BUY A POCKET POS FROM NEDBANK!

I do not advise anyone to purchase a Pocket Pos device from Nedbank! For the considerable cost of R 1100 I received an extremely poorly made, cheap and nasty device, which basically gave trouble from day one. When I complained about it, a replacement was never offered to me and I was forced to struggle on with a faulty device which in any case had only a six month warranty. I eventually had almost no use out of it and now, a year later, it is completely broken and I have no option but to throw it away, as, I am told, they are irrepairable . Umpteen phone calls to Nedbank has produced no joy whatsoever and Nedbank basically washes their hands of it.

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Replies (2)
Nedbank
Nedbank's reply16 Nov 2017, 14:09
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

PM
Penny M's update22 Nov 2017, 09:46
Reviewer Update
Update on Nedbank Pocket Pos complaint. I have had a very swift and positive response from the Nedbank help center and although they cannot replace my Pocket Pos due to it being out of warrantee. They have kindly acknowledged my difficulties with it, and have offered to meet me half way on the costs of an apparently new and improved version of the Pocket Pos, which will be available in March next year. I am happy with this arrangement and thank Nedbank for resolving my problem. I shall continue to bank with Nedbank. Thank you - much appreciated.