DO NOT BANK BOND WITH NEDBANK!!!!!

Good Day

I submitted a Nedbank Home Loan application on the 16 January 2022. On the 17 January 2022 I received a notification to submit additional docs... which I did. On the 18 January I contacted the call centre and was advised by Craig Johnson that no one was assigned to my case however he will assign himself. I received an email from Craig for IT34. Then I explained the reason for not submitting an IT34 form. on 19 January I still haven't received any communication from them. Then I called the call centre which I was advised by Megan (team leader) that the application can proceed without an IT34 but I would need to breakdown of my husband income which I have sent on the 18 January already which indicated that she didn't even look into my case she also noticed that my personal bank statements is missing which Craig Johnson on the 18 Jan did not advise. Craig then contacted my husband requesting the IT34 and financials which conflicts what I was told by Megan (team leader). On 20 January 2022 I sent the outstanding information and called the call centre and was advised that Craig was off and Megan was not available and I asked if I can hold on for Megan. I then spoke to Megan (team leader) whereby she advised me that need to send her a motivational letter why I don't have an IT34 so she can send it to back office for approval. NEDBANK PROMOTES FAST REPONSES HOWEVER WHAT I HAVE EXPERIENCED IS DISAPPOINTING AS ME AND THE CLIENT HAS TO INTIATE CONTACT ONLY TO FIND THAT THERE WAS NO PROGRESS SINCE MY APPLICATION WAS CAPTURED. THIS SITUATION MAKES ME FEEL I WANT TO MOVE MY CURRENT BOND TO ANOTHER BANK. THE MANNER IN WHICH IT WAS HANDLED LEFT ME WITH A THOUGHT THAT THE PEOPLE DEALING WITH MY APPLICATION IS NOT SKILLEDFUL ENOUGH AS A EXPECTED BETTER SERVICE FROM NEDBANK!