Do not bank at Nedban****!

Pathetic! It is the only word that could describe my experience with Nedbank. Our business banks with Nedbank since we opened 10 years ago, but we are definitely moving all our accounts to another bank. Double payment was made because of first payment NOT showing on my statement - I tried 3 weeks to get any answers from the complaints department, let a lone a reference number. Seems that everyone working at Nedbank is *********** in doing their jobs. At last I got a response today, we are not giving your money back - it was your mistake. BUT it was NOT I have proof. I am really disappointed, frustrated and stressed about this whole experience.