Distasteful customer service

Hello

I am writing this because I feel I have no other option than to express how I feel on this platform. I have been given the run around in regards to my investment withdrawal at nedbank. I contacted their contact center to make an early release of funds on my investment, the consultant who helped me told me she can’t assist and I have to go into the branch. Her name was Zodwa. I didn’t argue with her because I knew she was either *********** or just plain lazy. I went into the branch and the gentleman who assisted me made me sign a document and assured me the funds would be in my account after 48 hours. The next Tuesday which was yesterday I contacted my contact Centre again to find out why I haven’t heard anything or seen a notification. The lady who assisted me asked me why I didn’t do it with them on the contact center and I told her that I was told that it’s no longer done there. Which meant I couldn’t get help.

This morning I called in and quite frankly NO ONE could help me. I’m still awaiting any feedback from nedbank. I had to use my own money to make the calls which aren’t toll free may I add. Why is it hard to just get good service. I’m not asking for their money, it is mine and I still have to struggle and be given the run around. Where is the customer service I was promised? First I was **** to. Then I don’t get any feedback. So what am I to do?