Dissatisfied, no transparency!

Opened a Nedbank account early this month, on the 8th of February 2024 to be precise. 18 days later i have still not received the card instead to my surprise i have been debited R61.45 for ‘Maintenance fee’ for an account that’s not even in use due to not receiving my card. What is being maintained on an inactive account? I called Nedbank twice, the consultant I spoke too did not know anything i asked i thereafter requested to speak to the manager who was busy and could not assist i was reassured they would call me back. Nothing! I am already frustrated with constant calling to find my card & unnecessary debt orders that was not agreed upon. Their staff fail to explain anything clearly. There is no transparency. Nedbank Gateway will ignore your plea instead tell you their systems are down there isn’t anything they can do for you. They lack customer experience more especially for people like myself who was interested in transferring my salary to their bank. Id never!