Dissatisfied Nedbank Insurance client

After trying to register a claim and going through all the detail confirmations, I was cut off at least twice with no call back even though all my details were given. Ive had to call back several times to get feedback, again being cut off in the process with zero results on status.Eventually after calling the Claims Team Leader, arrangements were made to have service providers to assess the damage to my property. The last correspondence with the service provider was 04/09/2024. I followed up on the status on 16/09 only to have to leave a message for the claims handler. Again. No call back from Nedbank. I called again on 17/09. Once again the claims handler was not available. I refused to leave a message as my previous call was not returned. After holding, I was advised that my claim was rejected. The claims handler could not reach on my cell number on 28/08/2024 and did not bother to try and reach me again. My claim was rejected before one of the service providers came to assess and I was simply not told that it was rejected. Nedbank Insurance claim that all calls are recorded for quality, I'm not sure that these calls are reviewed at all. Even after talking to the Claims Team Leader, the terrible service level persists. I understand if my claim is rejected, but communication would be appreciated.