Dissatisfied nedbank client

I have been a nedbank client for more then 6 years and all along nedbank has given me the opportunity to grow from strength to strength how ever now a few months back I was retrenched from my job and prior to this I had contacted nedbank to find out if I have any cover in place for this and I was informed that I do have so when I was retrenched I had submitted the letter to them only to find out that now all of a sudden I don't have this on my bond for my home and this is very strange has when buying a new home this was told to me that I have all cover in place I'm highly disappointed in the manner that nedbank is treating me as I have all my investment and saving as well as I recently open a business and the back account is held at nedbank this goes together with my wifes account s as well please can someone from nedbank with high attorit call me and assist in getting this matter resolved urgently