Dissatisfied Loyal Client
<p> </p> <p>I am entirely disgusted by the type of treatment I have received especially being a loyal client to Nedbank .</p> <p>In March this year Nedbank took a debit order on the wrong date as result a double debt followed with any one informing that it would take place , I reversed the transaction because was out of my budget .</p> <p>Irrespective of the error made by the bank to debt on the wrong date I made arrangements to settle the account over reasonable time agreed by the bank .</p> <p>Never the less I recently requested that my overdraft be increased back to R20K or R30K. This was decline because of the account which was wrongly debited and at the time of the incorrect debt order date No one had the curtsy to inform me of the short fall .</p> <p>This has a negative effect on my credit profile !</p> <p>I am not the cause of this error</p> <p>Nedbank’s company values preach Accountability ,Integrity and being people centred but this not what Nedbank is practicing to it loyal clientele.</p>
Dear Tristan
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Tristan
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
