DISSATISFIED CUSTOMER - NEDBANK INSURANCE

Good Day,

I would like to share very poor service received from Nedbank Insurance. I have been a loyal customer for the past 18 yrs. Nedbank introduced me to Senseable Geyser in May 2022, calls were recorded and I asked on numerous times during the call if I will be required to pay excess on any damages to the geyser etc. On 11th November 2022 my geyser was disabled "error message - wiring not connected to the element". I contacted Senseable Geyser and informed them on this, they contacted Nedbank Insurance who sent ER Plumbers on 14 November 2022, after inspection I was informed no fault could be found. after further follow up with Senseable Geyser I was informed that they have raised a claim with Nedbank Insurance. On 16 November, ER Plumbing informed me that I need to pay an excess of R500. I contacted Nedbank 17 November 2022 around 11am and explained the situation when the device was introduced to me and was told an agent will contact me (Agent name: Isaac). It's now 13:37pm still no contact from Nedbank. This is a huge inconvenience to me as I cannot use my geyser and have been paying insurance for the past 18 years and to date only 3 claims were made. Please attend to this matter Urgently. Thank You Miss D Moonsamy