Dissatisfied customer

To whom it may concern

I’m deeply concerned with the lack of controls in Nedbanks banking structure. My dad is a pensioner who is now a victim of ***** through his Nedbank account. There were Uber eats 2 transactions that went through his account today. He has never had an Uber eats account so it’s definitely not purchases made from his end. My understanding is that a bank account payments should be authenticated via app or sms . As stated he is a pensioner and having to wait for the bank to investigate it for 4 weeks puts him in an awkward financial position. He has bills to pay and must still survive the month, the eta is honestly too long.

Nedbank needs to do better.