Dissatisfied client service.

Having great difficulty in them cancelling the bond debit order as my employer is paying on my behalf. Their 3-5 working day policy for it to be dealt with and refund me has not happened. Nedbank's Home loan dept is really very old fashioned in doing business and their incompetence create troubles which falls back on the client in running around, making phone calls and chasing after the money ... Very frustrating for me and clearly a don' care attitude from them!