Dissatisfied by Nedbank

I've been with Nedbank from the time I was 18 years and my dad was with them for a long time before that.... I went to get my account back I had to put in an amount that was in minus so my account was balance after that... A month after or so after that they deducted 240 from the account stating it was for a new card... Really 240 for a card...i should of thought again before I went to Nedbank should of rather went to capurec never had an issue with them like this