LI
Lucille I

1 reviews | Active since May 2016

09 Jun 2016, 07:42

Dissatisfied and so angry - DISGUISTED!!!!!! - CAPE GATE

<p>Opening an account has been such a nightmare.</p> <p> </p> <p>1. I thought that the card courier would be convenient, actually is not.</p> <p>2. I needed to find out at the branch that my account is not active, after being told telephonically that it is.</p> <p>3. I then decided to go into the branch for the 2nd time to sort out my things, of which I did yesterday!!!!!</p> <p>4. I was guaranteed that my internet issues were sorted after visiting the branch yesterday, and it turns out that it's a comlpetely different number that does not belong to me!!!</p> <p>5. Do you think I can possibly just take off as I am please with just to sit in the bank for another hour, if not more???</p> <p>6. Is there not more you can do to ensuer that I am not wasting my time?!!</p> <p> </p> <p>I will give you an oppurtunity to show me how you would respond to this?!!!! BECAUSE THERE ARE OTHER PEOPLE CONSIDERING SWITCHING TO YOUR BANK!! Let's see how that'll go with this level of ethic!!!</p> <p> </p> <p> </p>

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Replies (1)
Nedbank
Nedbank's reply09 Jun 2016, 07:46
Official

Dear Lucille,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team