RC
Roland C

1 reviews | Active since Dec 2017

06 Dec 2017, 21:20

Dissatisfied

I called the Nedbank Callcentre more than a month ago requestimg information on the holder of an account to which a debit goes through every month. I was promised feedback after a week or so. I am to date still awaiting this feedback. It is sad that with the advent of all the technology we have in this day and age, one still experiences such, considering that i have been banking with them since1990, when they were still the SA PERM. Sad.

0
Replies (3)
Nedbank
Nedbank's reply06 Dec 2017, 21:24
Official

Dear Roland

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply07 Dec 2017, 13:05
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,

Nedbank
Nedbank's reply11 Dec 2017, 10:39
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,