Dissatisfaction with Nedbank service.

Logged in to my Nedbank app to transact only to be directed to a screen that says "verifying your details until then your transactions will be limited" which is also a lie because I cannot go beyond that screen.Went their Cresta branch the next morning after a frustrating call with a useless call center agent .Asked why l was not notified only to be told "We usually send messages or emails" at which point l requested they provide proof that they sent such communication.The consultant says it will take 30 days for reactivation ,the bank manager says "check tomorrow and it should be sorted".l am very dissatisfied with their service,l can't even go to work and have no lights and no hope of getting answers.