Dissatisfaction : Nedbank ***** Call centre Hotline

0n 2021.03.15 I contacted the Nedbank Call Centre to inform them that I had detected ********** transactions that were made on my card. The call centre agent from Nedbank ***** hotline indicated that there were transactions pending in the amount of R3000 and R2800. I indicated that those transactions were not made by me and requested that the transactions be revered. They assured me that the transactions wiil be reversed. The call centre agent advised that the turn around time for investuigation will be 14 working days. When the 14 day deadline elapsed I phoned the ***** call centre again. The gave me the telephone no of the investigator who was handling the case. ( ***** Forensic ref no : 2021-C3965) was given to me. When I phoned the investigating officer by name Nicollette she informed me she has not even opened the file. I informed her that the 14 day timeline has elapsed. She informed me she will look into the case and give feedback. Two days later I phoned her again and she informed me that the case was incorrectly send to her and the matter should be dealt with the Nedbank cards division. I contacted the Nedbank complaints resoliution department and informed them I am not satisfied in the manner the case was handled. They gave me a reference no ( 2021C3773 and informed me that the matter will be speedily dealt with. I contacted the Nedbank ***** call centre again on 2021.03.20( over 1 month after I reported the case). I was informed by call centre agent that from notes made on system no refund is due to me do the fact that I had not timeously reported the ***** case to Nedbank. The ******* of my cellphone occured on 2021.03.15. I reported the incident to the call centre on 2021.03.15. Despite me reporting the ***** case the pending ********** transactions went off my account on 2021.03.16 and 2021.03.17. This suggests incompetency from the ***** call centre hotline. The agent informed me that I should have stopped the transactions via money app. How can i stop the transactions if me Cellphone which ****tauined the money app was ****** from me. ( Roodepoort Cas 174.03/2021), refers