DISSATISFACTION CUSTOMER SERVICE

I am so disgusted, disgraced and humiliated by the way I have been treated by your Kenilworth Centre branch.

All I wanted was to open a bank account for my son but due to an issue with the Fica updating on the account an after two attempts to collect the card, Ruwaida(teller/enquires) advised me she would call me when the card could be collected.

Finally I received the call to collect the card an I was advised due to it being my third attempt to collect the card there would be no need for me to que again. So on the 4th of Feb 2021 me an my son happily went to the bank to collect the card, we were greeted by Ruwaida but due to her having a system issue she was not able to assist me but spoke to her colleagues and advised them to help me next as soon as they were available.

I was so disgusted by the way I was treated by Cristin Brown, as soon as I walked up to her she was rude an said no wait Im not available. There was another customer in the que who was very unhappy that I was being helped first as she did not understand the situation but I did not feel the need to explain myself to her. What Christin did next was disgraceful an humiliating, she walk to the other side of the counter an called that customer first an then decided to have a discussion about me an wanting to jump the que with that customer. Three times I have to put in petrol, three times I had to pay for parking and three times I had wasted my time to be treated like this.

Christin then had a conversation with Nadeem one of the staff saying to him that he needs to sort out the customers on the side because its causing complaints and she doesn't care, with the both of them having a jolly laugh. Bear in mind my son is with me an this is his card we are collecting an his first experience with his new bank account, he is 13 years old and even he started crying with the whole situation because he saw his mom being laughed at and humiliated at by everyone as all the customer could hear everything. Christin Brown did not deal with this in a professional manner, I dont understand how someone like that can deal with customers. I work in customer service an if I treat my customers this way I would be fired.

Nedbank I am so disgusted by the way I was treated by Cristin Brown the only staff member who showed any empathy was Michelle an I explained the situation to her, an she said that Christin didnt know my situation. This is unacceptable I didnt even get an apology and I need this to be addressed with Christin Brown. I have never been so disappointed by the service provided by Nedbank Kenilworth Centre.