Dissatisfaction and poor service

I must express my disappointment with Nedgroup Beneficiary and Fairheads. My 63 year old mother is struggling to get assistance for her grand-daughters educational needs. We have been calling them and the Nedgroup countless times with no assistance.

My mother is not tech savvy and they refusing to speak to anyone else regarding the quotations and other stuff needed to conclude the request. This is very difficult mostly on my niece because now she is struggling at school without stationery and proper school uniform.

With each and every call we are being put from pillar to post. The sad part is that for the past 7 years, we have been fully supporting my niece and not requesting much help from the trust but now that we need them. They make it very difficult to get assistance.

4 years ago, I was assisted by a lady whilst they were still in partnership with Old Mutual, she said to me we play a role of a parent, financially to the child after their parent is no more. I beg to differ because my sister would never put her child through such trauma if she were still alive. The need of her child always took priority. I am truly unhappy with Fairheads and Nedgroup Beneficiaries, they have failed us, especially my mother who is 63 years and out of options on how to go about providing for the child further.