Dissappointed Client

I took out a policy with Nedbank (Policy Number ********** 737) and when I submitted a claim 2 years later I was told that the policy was never approved...but they continued to take the premiums on a monthly basis...I then accepted that I was ****** and I cut my losses and they told me that they will refund the premiums atleast...(complaint number CMS ********** 671)...i have been waiting for over a month for the payment of those premiums and everytime I go to the nearest Nedbank branch I am sent from pillar to post...I am soooooooooo dissapointed with Nedbank...so so dissapointed.