Dissappointed Client

Good Day<br> I have reported a claim the first week of March (lightning damage) at Nedbank Insurance but up to date my claim has not been finalized yet. A company by the name of Comptrom (which I referred) has collected my items to be assessed on the 16 March 2016. This company has reported that the items are in working in order. I did not receive any items back. In the meantime I had to replace my DSTV and Microwave because I was really inconvenienced (who is responsible for my expenses). The assessors phoned me to say they will only replace my TV of which I have not received no finality yet. where does this leave me the insurer? Nedbank Insurance has not given me any feedback as to where my claim. I tried phoning them holding on like forever the Managers are conveniently in meetings. Please help me.<br> <br> Thanking you.<br> <br> Michelle Botha <br> *** / ***<br> <br>