dissappointed

My agent app**** for a home loan on my behalf I get a quote from nedbank and the interest rate was high. So I email back to ask if they can lower the rate to prime cause this would help me afford the monthly premiums. All they did was to decrease the rate by .1 percent which is only R59 less on the monthly repayment. I have been banking with nedbank for 15 years now and they are not willing to assist a loyal customer. What an absolute dissappointment.