Dissa****ted

I did a careless cash deposit into my account on the 12/02/2019 the atm then cancelled the deposit and retained my cash. I then called the customer care line number and the lady who assisted logged a query. She did not even sms the reference number and cut the call. I had to call the next day again and get the reference from another consultant . This happened to me at Absa and my money was given back to me the next day. I am disgusted with how slow nedbank is with their turn around times, till Now I have heard nothing from them.