Dissapointment on Nedbank Digital Forensic Department

I have been a client of Nedbank since 2007 and even have an existing bond with the bank. I am in the process of searching for a second bond but I am currently disappointed with the services I am having with the bank. I have a case (number: GFCFF 65039) that was supposed to be solved within 21 days (reported on October 21, 2023) but it is not resolved even now.

The employee who is responsible for my case was said to be on leave and I was given contact details for 3 of her colleagues where one is the Supervisor. No one is picking up or returning calls and no one is responding to the emails I am sending.

I am so disappointed and lost confidence in the Bank in a way that I think that the bank doesn't have the interest of its clients before its own.

Regards T